Workshop Date Change and Cancellation policy

All materials are specially catered for each individual, do write to info@botanystudio.com or whatsapp +65 8808 0723 to reschedule your workshop if required

Date change and cancellation policy:

  • Date changes at least 6 working days before the workshop: $5 admin fee per pax

  • Cancellations at least 6 working days before the workshop: 15% charge

  • Date changes and cancellations between (3-5 working days): 50% charge

  • Last minute date changes and cancellations (less than 3 working days): Full workshop fee will be forfeited.

Shop Return and refund policy

By making a purchase at www.botanystudio.com, you acknowledge that all orders are non-refundable and non-returnable, however, you may choose to postpone your delivery (3 days prior notice required) or exchange for another product of equivalent value subject to the discretion of Botany Studio. Any other refund request made will be accepted or declined based on approval by Botany Studio.

Delivery Policy

For specific delivery policies, please visit each product page for more detail which will take precedence over the general delivery policy.

We are unable to deliver to restricted areas such as Jurong Island, Airport Zone, Changi Cargo and Sea Ports, Military bases, Pulau Ubin. For deliveries to Sentosa Island, there will be a $10 surcharge, kindly arrange with us directly. In the event if the recipient is not around, we will leave it at a secure area (such as receptions for offices, a discreet area at a property, i.e. behind a gate) abiding with the security restrictions of the place. Nonetheless, we would love to hand the items to the intended recipient so please try to find out if they are available to receive it.

A $15 re-delivery fee is chargeable if the delivery attempt has failed (due to reasons such as wrong address provided, recipient is uncontactable and there is no one to receive it etc) or due to last minute changes in address (within 12 hours before delivery day) or when items are already sent out for deliveries.

If you have keyed in the wrong address, kindly inform us on the correct address at least 12 hours before the day of delivery

Once the item has been delivered we do not do pick up and delivery again to a new address.

COVID-19 related matters

As flowers are perishable and materials specially catered for each individual, the date change and cancellation policy applies.

For missed hobby workshops due to COVID-19 positive or quarantined cases, we will convert your workshop to a DIY kit and courier the materials with an instructional sheet to your residence within 1-2 days.

For missed courses there will be a concession of 50% charge for the course materials and we will send the flowers to your place of residence within 1-2 days.

Otherwise you may get someone to replace your seat at no extra cost.